|There are some steps you may take to troubleshoot your password issues. Please attempt to do this first before contacting us. We have found that most password issues have to do with user error so please review the following pointers:
The system currently allows for the following:
1. You may login with EITHER your email OR user name. EITHER ONE WORKS. There is NO ISSUE LOGGING IN WITH an accurate email address – the one on your existing account.
2. IF you know your password, but do not like it or find it hard to remember, you may go to your "MY ACCOUNT" page on the far right tab on our web site. On your "MY ACCOUNT" page you have the option to CHANGE your password yourself.
3. IF you cannot LOGIN and/or DON'T KNOW YOUR PASSWORD --- OR IF YOUR PASSWORD OR LOGIN DOESN'T WORK, you may use the LINK in the "COMMON QUESTIONS" section of the LOGIN PAGE to REQUEST your PASSWORD INFO YOURSELF. This generates a SYSTEM email that will come to you with your password re-set automatically by our system. You do not need to send us messages or phone us for this information. The system will automatically take care of your password re-set request. All this involves is entering your email, hitting the submit button, and the system will search for your user record and send you a password you can use. You will receive an email from us within a few minutes in your inbox. If you do not, please check your SPAM filter for it.
4. THE FOLLOWING ARE SOME REASONS WHY YOUR LOGIN OR PASSWORD MAY NOT BE WORKING:
A. You are pasting in either the user name or password and may be including an extra space in the paste.
If you have exhausted all options above and from the login page, and still cannot login, please fill out the form below.
Green Pasture Products